Frequently Asked Questions

General Questions:

What is iQmetrix?

iQmetrix is the premier provider of retail management solutions for the wireless retail industry. iQmetrix helps wireless dealers grow their businesses by providing comprehensive software (RQ4), professional training and consulting services and a variety of integrated solutions. iQmetrix has been serving wireless retailers since 1999. More Info»

What is Retail Management Software and how is that different from POS Software?

Retail Management Software combines multiple applications to manage each unit of your business in a single, integrated solution.  Unlike POS software, Retail Management Software offers features to manage your entire organization including POS, CRM, Inventory, HR, Accounting, Marketing and Reporting.

What is RQ4?

RQ4 is a leading retail management software designed for independent wireless retailers looking to create the ultimate customer experience, perform tasks efficiently, drive the right behaviors, make better, faster decisions and grow their wireless retail business. 
More Info»

Who uses RQ4?

RQ4 is designed specifically for independent wireless retailers. RQ4 has over 15,000 users across North America and that number continues to grow.

Does iQmetrix provide products or services beyond RQ4?

iQmetrix provides full service convenience, offering comprehensive software, superior customer service, an expansive partner network, revenue generating value-added solutions, dedicated account managers and a wide range of professional services.

 

Product Features Questions:

How will RQ4 help me grow my business?

RQ4 provides all the features you need to manage and streamline the core functions of your business, like POS, CRM, Inventory Management, HR and Accounting, while also providing innovative applications to accelerate profits including Marketing, Advanced Reporting and Analytics, and Sales Force and Service Automation.

Our integrated solution helps clients grow their businesses; typically cutting costs by 30%, increasing sales by 20% and using metrics management to enhance decision making and increase employee engagement. Executives accomplish this without working 80-hour weeks and sacrificing their personal lives.

What kind of features does RQ4 have that my current POS system doesn't?

RQ4 is the most feature-rich retail management solution for wireless dealers, from POS to Inventory Management, Marketing to HR and Reconciliation to Business Intelligence.  See what RQ4 has to offer for wireless retailers currently using accounting software , POS software , cellular POS software or pen, paper and spreadsheets .

Why is CRM important to my business?

CRM provides your sales, marketing, and service personnel with better, more complete customer information so that they can deliver personalized and effective service. In an industry with 84% penetration, CRM helps wireless retailers create loyal customer relationships and lower churn.

What is Metrics Management and how can it make my retail business more profitable?

Metrics Management involves identifying key performance indicators, setting goals for employees, stores and regions for each of these metrics and monitoring the performance.

An effective Metrics Management program grants you greater control over your business. Instead of reacting to changes, you will be able to plan and predict the decisions you'll need to make, based on previous data and performance metrics. You become proactive and predictive to future business scenarios.

Can I access my company's information while I'm not in the office?

iQmetrix is proud to offer PocketiQ, an application that gives you access to RQ4 on your Smartphone! View real-time reports and dashboards, create activities, access customer, product and employee information and more. Stay connected to your business... anywhere, anytime. More Info»

What type of training is available?

The Customer Success Team provides several training options for you and your staff. Through on-site and off-site training and carefully conceived webinars, the Customer Success Team guides clients one-on-one to achieve their goals using RQ4.

What type of support can I expect?

Unwavering support is part of the RQ4 package. The Customer Success Team includes a team of dedicated Software Support Specialists and a Network Services Team who are available by phone or live chat Monday to Friday from 9:00AM to 8:00PM EST. iQmetrix also offers after hours and weekend support to all end users in case of emergency.

Can I suggest new features for RQ4?

Absolutely! We appreciate customer input and ideas and have implemented hundreds of client suggestions into RQ4.

In keeping with our philosophy of user-centric design, iQmetrix recently assembled a Trusted Advisory Group consisting of selected iQmetrix clients, who will provide feedback during the development cycle of iQmetrix products. Unlike traditional beta testing programs, members of the Trusted Advisory Group will be actively engaged in the design process, helping to shape the software through detailed dialogues and interaction with a member of the design team.  The process stresses the underlying why's and how's of key business practices that will be built into the software.  

Integration Questions:

Does RQ4 integrate with Quickbooks?

RQ4 does not directly integrate with Quickbooks, but there are Quickbooks tools in place to help you export applicable data from RQ4 and import it directly into your Quickbooks system. In addition, there are reports available in RQ4 that provide the numbers you need to manually post entries into any financial reporting software.

I have an eCommerce side to my business; can I use RQ4 for that too?

iQmetrix offers iQcommerce, an eCommerce solution that seamlessly integrates with RQ4 in real-time! iQcommerce gives you the tools you need to roll out a feature-rich, user friendly eCommerce site to complete your wireless business, enhance the customer experience and ultimately increase sales. More Info»

Does RQ4 integrate with my carrier?

iQmetrix has developed a highly effective XML process to simplify customer activations by importing customer information directly from most major carriers.

 

Product Technical Questions:

What technology does RQ4 use?

RQ4 is an ASP hosted solution that runs on Windows.

How do I know your system is reliable and that my data will be secure?

RQ4 ASP Infrastructure service highlights include:

• State of the art servers with redundant systems built in
• Servers are stored in a secure, climate controlled, Tier 1 Carrier Grade data centre
• Redundant T3 connection to the internet
• Hourly onsite and nightly offsite data backups
• Dedicated network technicians to monitor the servers, network and data
• Two-stage fire suppression and a climate controlled environment
• Enterprise class antivirus software installed on all servers
• Generator power to ensure there is no network downtime from power outages

What are the technical requirements for running RQ4?

• Workstation CPU Speed: Recommended 1.0 GHz PC
• Workstation Memory:
• Windows XP: Minimum 512 MB RAM / Recommended 1GB RAM +
• Windows Vista: Minimum 1GB RAM / Recommended 2GB RAM +
• Windows 7: Minimum 1GB RAM / Recommended 2GB RAM +
• Monitor Resolution: Minimum 1024 x 768 / Recommended 1280 X 1024 +
• Monitor Size: Minimum 14" / Recommended 17"
• Video Card: Minimum 32MB + ATI or NVIDIA Graphics / Recommended 128MB +
  (Graphics with dual head required for customer facing support.)
• Hard Drive Space: Minimum 500 MB Available / Recommended 1GB Available
• Media Device: Recommended CD-ROM (not required)
• Workstation OS: Minimum Windows XP service pack 2, Microsoft .NET 4 (Client Profile & Extended packages) / Recommended Windows Vista, Microsoft .NET 4 (Client Profile & Extended packages)
• Office Productivity Software: Recommended MS Office 2003 +
• Connection Speed: Minimum 56 kbps / Recommended 100 kbps + (Broadband, T1)

 

Getting Started Questions:

How can I evaluate RQ4?

View our online tour, sign up for a live demo, or call us at 1-800-476-3874. We'd be happy to answer any questions.

How do I get started using RQ4?

Call us at 1.866.iQmetrix (476.3874) to talk to a Sales Representative.

How long after I sign up will I be able to use RQ4 in my store?

Clients typically complete the launch within 30-40 days with the assistance of the Customer Success Team.