Effectively Manage the Core Functions of Your Business

Whether you're just starting out, or you've already got some systems, processes and maybe even software in place to run your wireless retail business, you're looking for something to help you keep control of, manage and streamline your business. There are many facets to your wireless business, but you need to build a strong foundation to secure a successful future for your business (and yourself)!

RQ4 is built around four core modules that manage the heart of your wireless retail business - Point-of-Sale, CRM, Inventory and Accounting. Streamline the cellular activation process, optimize and monitor inventory levels, provide a superior customer experience and automate manual processes all with the powerful and intuitive RQ4 retail management solution. Create efficiencies through the key areas of your business to increase productivity, reduce churn and establish a solid foundation for growth.

RQ4 for Managing Your Wireless Retail Business

Easy to Use, Intelligent Point-of-Sale: RQ4 Point-of-Sale features make selling cellular phones (and accessories, features, value-added products, smartphones, etc) effortless.  The Scan Anywhere feature means that you can scan a bar code at any point in the software and RQ4 will automatically open up a new sale and Phone Activation Wizard specific to the product scanned.

Enhance Customer Experience: The intuitive design of RQ4 allows retail staff to serve customers faster, more effectively and with greater confidence than ever before - enhancing the customer experience. Using tools such as the Phone Activation Wizard, RQ4 will guide your salespeople through every step of the sales process and ensure that your customers leave the store with exactly the products they need in the shortest amount of time possible.

Customer Relationship Management: The success of your business essentially rests on the strength of your customer base - and making the most of it. The CRM module in RQ4 captures details of every transaction - making it easy to quickly view a client's entire history with your company - so that you can ensure personalized service at every touch point.

Communication to Staff: RQ4 centralizes communication and places everyone on the same page by giving employees access to the same, consistent information throughout the organization. Everyone on your team can use the one-stop central operations console - iQmanager - to prioritize daily tasks and activities, keep tabs on sales and commissions and be notified of current and upcoming follow-ups.

Perform Tasks Efficiently: RQ4 automates manual and redundant day-to-day tasks - such as payment processing, carrier reconciliation and call back follow-ups - so that you and your staff can spend more time focusing on making sales, enhancing the customer experience and business strategy/planning.

Accounting/Reconciliation: Keep precise accounting records of deposits, purchases, credits and RMAs with a variety of RQ4 tools - such as Cashout Management and Accounts Receivable. Previously time-consuming and error-prone reconciliation processes are made easy with a simple import process and click of the Auto-Reconcile button.

Inventory Management:  RQ4 helps you keep track of one of your most costly assets - your inventory on hand.  Use RQ4's robust, searchable and tabbed inventory reports to find out exactly what you've got, how much of it and where it is - all in real-time. Use centrally managed stock balancing, regional optimization, automated ordering and Vendor Managed Inventory (VMI) features in RQ4 to optimize your inventory levels.

Configurable Branding Options: Personalization options in RQ4 allow you to incorporate your company's branding throughout your RQ4 workspace and on customer facing screens to create a professional look consistent with your company's brand image.