Take Advantage of Features Designed Specifically for Wireless Retailers

You are using point-of-sale software to manage your retail operations, but it was created for generic retail experiences and lacks functionality to deal with cellular specific retail issues.  You've figured out some work arounds within the system, but would like to save some time and effort and have a system that is more suited to your wireless retail operation.

The wireless retail industry is unique - making it difficult for a generic point-of-sale system to properly tackle all of the industry specific terms and processes. iQmetrix - the leading provider of retail management solutions for the wireless industry - designed RQ4 specifically for wireless retailers. RQ4 is rich with features to address the wireless industry's distinct needs - such as a complicated selling process, multi-level pricing, automated carrier reconciliation, handset trade-in, feature bundle management, RMA and warranty tracking... and more.

RQ4 for Generic POS Software Users

Phone Activation Wizard: The Phone Activation Wizard simplifies the cellular selling process by guiding salespeople through every step of the process - ensuring that each customer leaves the store with the products they need in the shortest amount of time possible. Suggestive selling features, included in the Phone Activation Wizard, produce an increase in average revenue per transaction and profitability for your wireless business.

Automatic Call Backs: RQ4 offers the ability to generate an automatic call back reminder - displayed in iQmanager - to be sure you are following up with customers after they leave your store. Set a call back to contact your customers at the end of a contract, the end of the warranty period or when they are eligible for a new handset - and ensure satisfied and repeat customers.

Carrier Matrix/Product Bundling: The intelligent RQ4 carrier matrix simplifies the complicated process of managing countless phone, rate plan, subsidy and commission combinations. Create a centralized master grid, update the matrix and the affected bundles are updated in RQ4 in real-time.

Automated Reconciliation: Previously time-consuming and error-prone reconciliation processes are made easy with a simple import process and click of the Auto-Reconcile button. Use RQ4 to reconcile cashouts, purchase orders, RMAs and vendor rebates.

Third-Party Application Integration: Behind-the-scenes of RQ4 is a new and powerful software architecture that allows us to add and update integration with third-party applications - such as carriers and value-added products vendors - faster and easier than ever before.

Customer Facing & In-store Screens: Customer facing and in-store screens that integrate with RQ4 provide accurate product information, suggested and in-stock accessories and relevant promotions to enhance and simplify the wireless retail sales process. Provide customers with an interactive self-shopping experience to make the cellular shopping experience more personal and entertaining - ultimately increasing repeat customer visits.

Value-Added Products: iQmetrix offers retailers cellular specific Value-Added Products that are integrated with RQ4 to provide increased efficiencies and higher profits. Flipswap handset trade-in allows cellular retailers to accept old devices for credit - resulting in more sales, increased attachment ratios and loyal customers. Handset protection gives your customers the ability to protect their hardware investment - meaning improved customer satisfaction, reduced churn rates and additional revenue.