RQ4: Manage, Grow and Accelerate Your Wireless Retail Business

Since no two wireless retailers are alike, iQmetrix gives you options and the power to choose the RQ4 software package that best suits the needs of your wireless retail business.

RQ4 Core: For wireless retailers looking for a better way to manage the basic functions of their cellular business, RQ4 Core consists of four core modules - Point-of-Sale (POS), CRM, Inventory and Accounting.

RQ4 Grow: For cellular retailers with aspirations of growth, RQ4 Grow builds on the stable processes already in place and gives you tools to maximize profitability and grow your wireless retail business.

RQ4 Accelerate: For retailers with sound core operations wanting more information and greater performance, RQ4 Accelerate helps you reach the maximum potential for your wireless retail business.

RQ4 Modules: 

Point-of-Sale: An intuitive interface design allows retail staff to serve customers faster and more effectively than ever before, enhancing the customer experience and freeing up time to serve others. Integrate your wireless carrier's activation system and automate payment processing to save time and increase accuracy.

CRM: Build a client's complete history with your wireless retail enterprise through every transaction using RQ4. Data is accessible across your organization to ensure that your customers receive the same level of personalized service at every touch point.

Inventory: Create a real-time audit trail that determines an item's exact location at anytime. Centrally managed stock balancing, regional optimization and automated ordering ensure that you are always responsive to customer needs.

Accounting & Reconciliation: Keep precise accounting of deposits, purchases, credits and RMAs. RQ4 tracks and auto-reconciles carrier and vendor commissions and produces accurate reports.

Widget Library: Choose from a variety of widgets to tailor a home page that places information and valuable tools right at your fingertips - from custom reports to local weather. Personalize your workspace to fit your own personal style and job requirements.

PocketiQ Base: Access RQ4 on your Smartphone! Lookup products, customers and employee information from anywhere. View Follow-ups, Activities, Service Requests and Sales Opportunities to keep up with your business ... even when you're not there.

Dashboards: Keep yourself (and your team) up-to-date on every aspect of your wireless business with RQ4's advanced reporting and analytics. Facts and figures are collected, analyzed and presented with clarity on Store, Executive and Productivity Dashboards.

HR Module: Save time scheduling your people with baseline scheduling templates and online schedule change requests. Track sick days, requested holidays and staff availability to easily match your resources with store requirements.

Intranet: Centralize communication to staff through the Intranet to ensure that staff is getting the right information in a timely manner. Your staff can use the intranet to check schedules, see the latest promotions and products, and other pertinent business news.

Marketing & Customer Retention Module: Deliver cost-effective, targeted marketing through a variety of campaign types - email, direct mail and telephone. Contact the right clients about up-coming promotions, warranty expirations or new product releases.

Service Automation Package: Take care of customer service requests in a quick and efficient manner using RQ4 tools such as service request management, warranty loaner module and service reporting.

Sales Force Automation Package: Advanced sales reporting makes RQ4 a required tool for developing a successful corporate sales team. Target the right prospects at the right time, measure the strength of your sales funnel, and stay in constant contact with real-time reporting.

Business Intelligence Accelerator: RQ4 BI Accelerator allows for faster reporting and superior system performance with Executive Dashboards managed within a data warehouse.

In addition to your chosen RQ4 software package, you may choose from a variety of Value-Added Products that will further drive efficiencies, grow revenues and boost profits in your wireless retail business.

In case you don't find an RQ4 package that is exactly right for you, RQ4 Flex includes the cellular retail management software essentials - Point-of-Sale (POS), CRM, Inventory, Accounting - then gives you the power to choose additional modules and services to customize an RQ4 package that perfectly suits the needs of your wireless business.