Handset Protection

RQ4 users have the flexibility to choose the integrated handset protection program - Protect Cell or Global Warranty Group - that best meets the needs of their customers and their wireless business. Giving your customers this ability to protect their hardware investment means improved customer satisfaction, reduced churn rates and an additional revenue stream - all with no cost to the cellular retailer.

iQmetrix has partnered with Protect Cell and Global Warranty Group to offer handset protection programs integrated in the RQ4 software that allow wireless retailers to streamline the warranty process at the point-of-sale. Sales of handset protection are expedited through the use of a simple point-and-click process, ensuring a quick and smooth transaction for your customers.

Streamline Handset Protection Process - Enter the customer information only once, avoiding duplicate entry, into the intuitive user interface of RQ4 to process Handset Protection Policies.  This quick and simple process enhances the employee experience and requires less of their time - that is better spent interacting with your customers.

Increase Average Revenue Per Transaction - With commissions ranging from $10 - $15 for monthly policies and $15 - $40 for yearly policies, our partners provide some of the highest dealer commissions in the cellular industry.

Increase Attachment Ratios - Sale prompts are provided for all new cellular phone activations, which makes selling handset protection policies a routine part of the sales process for all employees.  The single point of entry makes it easier and faster to sell the policies.  Because our partners provide substantial commissions, dealers are able to compensate employees to motivate them to sell.

Lower Churn Rates - Providing value to your customers through handset protection policies boosts long-term relationships and maximizes customer loyalty.