Daily Monitoring in Retail Stores: Less Fraud, More Compliance, Higher Performance

As store counts grow, it gets harder and harder for multi-location retailers to ensure that things are operating as they should, every hour that the stores are (supposed to be) open.

Without a way to monitor stores, general accountability drops, as do the standards of employee behaviors. What’s more, in its market research, the team at ReBiz has seen a spike in the fraud rates at unmonitored stores. 

Interestingly, higher fraud rates tend to correlate with staff underperformance — the stores with less accountability put more effort into managing their misbehavior than into customer interactions and running an efficient and secure store. 

That said, the reverse is also true. Once monitoring is activated and accountability is restored, improvements are seen in operational compliance, fraud rates, and sales performance.

Tony DePinto, Vice President of Operations at ReBiz, said, ​“We have seen this cycle thousands of times in retail stores. With the flip of a switch, the dynamic changes and people start replacing the wrong behaviors with the right ones. Same staff, noticeably different attitudes and outcomes.” 

Time to Implement a Daily Monitoring Solution

For retailers aiming to enhance compliance, curb fraud, and increase profitability, the best option is to implement a robust solution that offers daily retail monitoring services. ReBiz is a store monitoring service designed to streamline retail operations and employee management, ultimately leading to more profitable stores.

Specifically built for wireless retailers, the monitoring service empowers retailers by ensuring every store functions as it should. By leveraging existing cameras and equipment, ReBiz keeps an eye on aspects such as store opening and closing times, employee working hours, daily compliance checks, and periods when stores are left unattended. This level of monitoring ensures operational rules are adhered to, reducing the chance for compliance breaches and internal fraud.

With Greater Compliance Comes Better Performance

The effectiveness of these tools is rooted in their ability to foster a culture of accountability within the workforce. The positive focus is then extended to performance, which ReBiz supports through its Wireless Sales Suite. 

Sales Suite offers detailed analytics on rep-level sales conversion and customer interactions. Such granular insights allow managers to pinpoint high performers and identify areas needing improvement, thereby enhancing overall sales performance. 

Research confirms the benefits: a study of 600 wireless retail stores found a 33% improvement in conversion rates and a 51% boost in gross profit per store after implementing ReBiz’s monitoring solutions.

The system not only deters fraud by making discrepancies immediately noticeable but also motivates employees by making their achievements more visible. When staff know their efforts are being quantified and appreciated, it naturally leads to increased motivation and adherence to best practices.

With summer in full swing, there is no better time for retailers to integrate ReBiz’s services. This season offers the perfect opportunity to activate service in preparation for the busy fall season. Establishing a baseline of data this summer helps get issues ironed out — ensuring that, come fall, stores are operating at optimum efficiency with well-trained, accountable staff.

Exclusive Deal: Get One Store Free for Life!

Exclusively available through the iQmetrix partnership, wireless retailers operating 15 or more locations can get ReBiz monitoring FREE for life in the location of their choice. This offer includes free lifetime services for one store, available whether or not you sign up, demonstrating ReBiz’s confidence in the value and impact of its monitoring solutions (conditions apply; speak with ReBiz to qualify).

Request a Demo

We encourage all interested retailers to take advantage of this exclusive partner offer.

By scheduling a demo with ReBiz, you can witness firsthand how our daily monitoring solutions can transform your operations, making your business not only more compliant and less prone to fraud but also more profitable. 

Step into a new era of retail management with ReBiz: Retail that Runs!

Email your iQmetrix account manager or tony@​rebiz.​com