Computers
Minimum Requirements
| OS Version | Windows 10 version 1803+ |
|---|---|
| Processor | Intel Core i3-4020Y |
| RAM | 4GB |
| Storage | 64GB1 |
| Internet Connection | Yes |
| Peripheral Connection | USB |
| Video Connection | Single or Dual2 |
| .NET Framework | .NET 4.7.1 for RQ 6.9 and newer .NET 4.5.2 for RQ versions earlier than 6.9 |
| Microsoft Office | Microsoft Office 2010 Standard3 |
1. Storage space considers the operating system, RQ, and associated updates. If you plan on running additional applications, you may need additional storage space.
2. If you will be using multiple displays to have separate employee- and customer-facing displays, you will need a PC with multiple video outputs.
3. Microsoft Edge WebView2 Runtime is required to run RQ 6.73 and newer. In most cases, this is automatically installed Windows 10+ workstations by Windows Update, but can be manually downloaded here.
Barcode Scanners
Minimum Requirements
| Symbology Type | Code 39 | |||
|---|---|---|---|---|
Our Barcode Scanner Pick
Socket Mobile CHS
Many of our clients successfully use Zebra-branded Barcode scanners with RQ.
Cash Drawers
Our Pick
APG Series Cash Drawers
Displays
Minimum Requirements
| Screen Size | 24″ | |
|---|---|---|
| Resolution | 1920 x 1080 | |
| Touch | Optional | |
Fingerprint Readers
Our Pick
HID 4500 U.Are.U Fingerprint Reader
Label Printers
Minimum Requirements
| Full-Size Desktop Printers | Dedicated Label Printers | |
|---|---|---|
| Products | Avery Label Sizing Standard | 2.25″ x .75″ (Width x Height) |
| Repair | N/A | 2″ x 1″ (Width x Height) |
Our Label Printer Picks
Many of our customers use Zebra and Epson-brand label printers with RQ.
Payment Terminals
Certified Payment Terminals
Please visit our dedicated Payment Hardware page for details, pricing and order information.
Note: iQmetrix recommends purchasing all payment hardware through its approved hardware vendor- POSDATA. Ingenico Tetra devices purchased through an unapproved hardware vendor will be subject to a $75/device activation fee. Contact your Client Manager or a Payment Specialist for more information.
Receipt Printers
Minimum Requirements
| Connection | USB | ||
|---|---|---|---|
| Width | 80mm (3.125″) | ||
Many of our customers use Epson receipt printers with RQ, particularly Epson TM-M30 or Epson T88V models.
Our Receipt Paper Pick
AirTrack RPT3.125-STD Receipt Paper
Signature Capture Devices
Our Pick
Note: Many payment terminals include signature capture functionality.
Windows Tablets
Our Windows Tablet Pick
Microsoft Surface Series (with Windows 11)
Network Requirements
Network-connected devices must be on the same network to interact. We recommend connecting your device with a wired Ethernet connection whenever possible. This will improve connectivity and speed while reducing the chance of potential network issues. However, if your location doesn’t have an accessible Ethernet connection or you require mobility, a Wi-Fi connection can be used as an alternative.
The Wi-Fi connection on the device at the location where it will be used must:
- Be persistent
- Remain connected to only the intended, stable store Wi-Fi connection
- Have an average signal strength of -65 dBm or higher
- Have an average of 10 Mbit/s internet download speed
- Use the Wi-Fi 4 (802.11n) or newer standard
- Networks must support TLS 1.2 or higher. Any earlier versions will not be supported.
Supported Software
Microsoft Office
- Microsoft Office 2010 Professional Plus
- Microsoft Office 2010 Professional
- Microsoft Office 2010 Standard
- Microsoft Office 2013 Enterprise
- Microsoft Office 2013 Professional
- Microsoft Office 2013 Professional Plus
- Microsoft Office 2013 ProPlus
- Microsoft Office 2013 Small Business Premium
- Microsoft Office 2013 Standard
- Microsoft Office Professional Plus 2016
- Microsoft Office Standard 2016
- Microsoft Office 365 ProPlus
Operating Systems
- Windows 8.1
- Windows 10
- Windows 11
Ordering Notes
- Prices on this page are approximate and subject to change by the vendor.
- Timelines for hardware arrival may be 4-6 weeks from date of order, pending in-stock status.
- Payment for hardware will be made directly to the vendor (ex: CDW).
- Shipping costs are not included.
DOA, RMA, and Returns
- Most of our partners carry products that are commercial grade and thus carry a 3-year warranty.
- CDW’s DOA policy is 21 days from date of purchase and requires the original packaging in the event of a return. For this reason, we highly recommend checking your products upon arrival to ensure products operate as expected.
- Do not throw away the original packaging (boxes) until the products have been tested and the DOA window has passed. Your request for DOA will be denied if units are not returned with original packaging.
- For RMA requests, please contact the corresponding vendor rep (ex: CDW rep) if the product is within the first 21 days of purchase. If past 21 days, please contact the manufacturer directly for any RMA requests.
Contacts, Orders, and Installation Services
- CDW can provide these services.
- Contact our CDW Account Manager to receive a quote.
CDW USA
Stefanie Kinder
Account Manager | CDW
200 N Milwaukee Ave | Vernon Hills, IL 60061
Phone:800.800.4239 x79674 | Direct: 847.968.9674
Fax: 847.968.1674
Email: stefmer@cdw.com
Disclaimer About Our Picks
We have provided some hardware picks to help guide your set-up process. With these picks and any hardware, our Support Team will make every effort to ensure a device gets setup successfully in RQ. However, due to the vast amount of Hardware available in the market, we cannot guarantee compatibility with RQ.