Case Study on a Page

BeMobile, a Verizon authorized retailer operating nearly 90 stores in the Midwest, Southwest and Northeast of the US, is always looking to uplevel their employee management efficiencies.

As a long-time client and trusted partner of iQmetrix, BeMobile was excited to get on board when iQmetrix announced it was integrating an intelligent employee scheduling and labor compliance tool right into its flagship point-of-sale and retail management system, RQ.

iQmetrix’s parent company Chrysalis had acquired Shiftlab, an advanced workforce management platform, several years previously. Shiftlab was already offering telecom retailers an innovative solution that included AI-powered employee scheduling, intelligent time clock features, labor compliance tools, and real-time data analytics, among many other features. 

In the late spring of 2024, iQmetrix announced that it was launching a new Shiftlab integration for RQ users. The integration provided RQ users with immediate access to this comprehensive set of advanced workforce management tools, all with a single login and seamless user interfaces. It replaced the existing RQ Scheduler as the workforce scheduling tool for RQ users.

An Early Adopter of Innovation

Always eager to put innovation into action, BeMobile was one of the first authorized retailers to implement the new Shiftlab for RQ integration. The retailer had been a client of iQmetrix since 2005, and was using RQ Scheduler and Time Clock modules for their employee management — both of which were soon to be superseded by Shiftlab for RQ.

The BeMobile team decided they wanted to be ahead of the curve, and launched Shiftlab Scheduling and Time Clock across all of their then-70 store locations in September 2024, just a few months after the Shiftlab for RQ integration was announced. 

Today, having had the solution in place for over six months, the BeMobile team is reporting great success, with improvements both anecdotal and tangible seen across a range of stores and districts. 

Catherine Thompson, BeMobile’s Regional Sales Director — Northeast, reported to iQmetrix that store managers and district managers are describing Shiftlab as a ​“big time-saver,” resulting in ​“less downtime overall.” One store manager told her, ​“It has created a great mindset among the staff that when they are here, their time is being better spent, and working during the most optimal times.”

Numbers Speak for Themselves

In terms of hard numbers and ROI, two of BeMobile’s New Hampshire locations saw on average a 6% YOY increase in overall gross profit within the first four-month span of using Shiftlab for RQ. Another location saw approximately an 11% YOY increase in gross profits, reported Thompson.

When she sought feedback on how Shiftlab was helping with workforce scheduling, store managers and district leaders alike told Thompson that, when doing scheduling for the next upcoming month, using Shiftlab for RQ would equate to between two and five hours per month in time savings.

Thompson said, ​“Everyone loves the proficiency of the scheduling. Having the highest sales performers scheduled to work at the highest-traffic times creates a higher performing location in many instances, with less downtime or time fillers in those low-traffic days.” She added that putting trust in this intelligent solution means that there is also a drastic reduction in schedule reviewing time. 

Thompson also reported that for two consecutive months — and even more in some districts — after using Shiftlab’s auto-build intelligent scheduling tool, there has been little (two hours max) to zero hours of overtime payout to sales associates.

Ultimately, BeMobile is thrilled to find that using Shiftlab for RQ is increasing profits, saving time in many ways, reducing payouts, and even boosting employee morale.