iQmetrix Omnichannel Suite Wins in 2020 Mobile Breakthrough Awards
Vancouver, BC—Nov. 12, 2020—Annual awards program recognizes top mobile and wireless companies and solutions from around the globe.
iQmetrix, a leading provider of telecom retail management and point-of-sale software, has been named winner of the “Business App of the Year” category at the fourth annual Mobile Breakthrough Awards. This global awards program is conducted by Mobile Breakthrough, a leading independent market intelligence organization that recognizes the top companies, technologies, and products in the global wireless and mobile market today.
With COVID-19 drastically altering the way wireless retailers do business, iQmetrix’s response has been to create a platform of services that provide an answer for retailers looking to future-proof their business. iQmetrix’s omnichannel suite of solutions supports wireless retailers in their efforts to meet customers wherever they wish to purchase. The suite includes Pay Anywhere, Queue Management, BOPIS (Buy Online, Pick Up In-Store), Curbside Pickup, and RQmobile.
Pay Anywhere enables sales associates to reduce physical touch points needed to complete a transaction. Whether a customer is physically in-store or not, they can coordinate a purchase and have a link to payment sent to their email or mobile phone, which protects both customers and associates from the COVID-19 virus while maintaining some human interaction. Queue Management is a direct response to lines forming outside of retail stores due to capacity restrictions and social distancing policies, allowing customers to be added to a store’s queue virtually. BOPIS and Curbside Pickup help wireless retailers satisfy a customer’s need for an alternative retailing method by allowing a customer to complete a transaction online but pick up the item in-store, while Curbside Pickup means a customer won’t have to enter the physical retail space to receive their items. RQmobile enables sales associates to complete transactions on a mobile device rather than a static point-of-sale workstation, enhancing the customer experience and reducing wait times.
“We know that the world is changing quickly, constantly bringing new challenges to the forefront. New channels emerge, incumbent channels evolve, and changes in both consumer expectations and technology have far-reaching expectations,” said Ken Konkel, Vice President of Product and Technology at iQmetrix. “Our team is excited about the opportunities these disruptive forces give us to help retailers thrive in the increasingly competitive and complex telecom environment. This is why we’re excited to offer omnichannel solutions that support retailers in connecting in-store experiences to digital channels. No matter what retail looks like — during the 2020 holiday season, post-COVID, or 30 years from now — we want to power retail experiences everywhere.”
The mission of the annual Mobile Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of mobile and wireless technology categories, including Cloud Computing, Mobile Management, Wireless and Broadband, Mobile Analytics, IoT and Smart City, and many more. All nominations were evaluated by an independent panel of experts within the wireless industry.
“Omnichannel Solutions from iQmetrix are a breakthrough technology suite that supports wireless retailers in their efforts to compete and win in a fiercely competitive market,” stated James Johnson, managing director of Mobile Breakthrough. “Congratulations to everyone at iQmetrix for this necessary and game-changing suite of solutions. We’re thrilled to recognize them in our fourth annual Mobile Breakthrough Awards program.”
To learn more about the award-winning omnichannel suite, click here.
Media Contact
Joannah Connolly
joannahc@iqmetrix.com
About iQmetrix
iQmetrix’s intelligent retail management software is designed to power the telecom industry. Our solutions are built around enabling telecom retailers to deliver a buy-anywhere strategy through multi-channel inventory management and digital retail solutions that unify customer, brand, and retail experiences across all purchase channels. For more than 20 years, iQmetrix has been passionate about helping leading brands in telecom thrive by providing the software, services, and industry expertise they need to see continued success. Currently powering 20,000 retail locations, iQmetrix is a privately-held software-as-a-service (SaaS) company with offices in Canada and the U.S. Visit www.iQmetrix.com to learn more.
About Mobile Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the Mobile Breakthrough Awards program is devoted to honoring excellence in mobile and wireless technology companies, products and people. The Mobile Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough mobile companies and products in categories including Cloud Computing, Mobile Management and Security, Wireless and Broadband, Mobile Analytics, IoT and Smart City technology, WLAN, WiFi and more. For more information visit MobileBreakthroughAwards.com.
